Last Updated: June 24, 2024
Provider: Merkaba Solutions Ltd (128 City Road, London EC1V 2NX, UK)
1. Accepted Payment Methods
We accept:
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Credit/Debit Cards: Visa, Mastercard, American Express (processed via Stripe)
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PayPal: For all subscription plans
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Bank Transfers (B2B only): Contact sales@mkbdrive.com for invoice requests
2. Subscription Billing
A. Automatic Renewals
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All paid plans renew automatically at the end of each billing cycle (monthly/annual).
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You will be charged 24 hours before renewal unless canceled.
B. Pricing Changes
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We notify users via email 30 days in advance of price increases.
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Existing subscribers maintain current rates until their next renewal date.
C. Failed Payments
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1st Attempt: Immediate retry + email notification.
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2nd Attempt (3 days later): Service downgraded to free tier if unsuccessful.
3. Refund Policy
| Scenario | Refund Eligibility | Process |
|---|---|---|
| Duplicate charge | Full refund | Processed within 5 business days |
| Service outage >24 hours* | Pro-rated refund | Automatically credited to account |
| User-initiated cancellation | No refund (unused days forfeited) | N/A |
*Excludes scheduled maintenance or force majeure events.
4. Currency & Taxes
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Currency: All charges are in USD (converted for non-US users by your payment provider).
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Taxes: VAT/GST added where applicable (EU/UK/Australia). Tax-exempt organizations must provide valid documentation.
5. Disputes & Chargebacks
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Fraudulent chargebacks will result in immediate account suspension.
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Disputes must first be escalated to support@mkbdrive.com.
6. Enterprise Contracts
Custom payment terms available for:
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Annual prepayments (5% discount)
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PO-based invoicing (Net 30)
Contact: sales@mkbdrive.com
7. Updates to Terms
Changes will be:
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Posted here with a new effective date
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Emailed to active subscribers 30 days in advance
Effective Date: June 24, 2024